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Reminders ​

The Reminders section in FluentCart lets you control the automated reminder emails that are sent to customers before key subscription events such as an upcoming renewal or the end of a trial period. This helps reduce unexpected charges and keeps your customers informed ahead of time.

Accessing Reminders ​

  1. From your WordPress dashboard, navigate to FluentCart Pro > Settings.
  2. Click on the Email Configuration tab.
  3. From the sub-menu, select Reminders.

Enabling Reminder Emails ​

The first thing you will see on this page is the Reminder Emails toggle. By default, it is turned off.

Click the toggle to enable it. Once turned on, the full reminder configuration options will appear on the page.

IMPORTANT

Enabling this toggle alone is not enough. For reminder emails to actually be delivered, the individual reminder notifications must also be enabled in Email Notification Settings under the Scheduler / Reminder Actions section.

Configuring Subscription Reminders ​

Once Reminder Emails are enabled, you will see the Subscription Reminders section with two configurable reminder types.

Trial Ending ​

This reminder notifies customers before their trial period ends and billing begins.

  • Enable: Check this box to activate the trial-ending reminder.
  • Days before trial ends: Set how many days in advance the reminder is sent. The accepted range is Min: 1, Max: 14. The default is 3 days.

Renewal Reminders ​

This reminder notifies customers before an upcoming subscription renewal charge.

  • Yearly (Recommended): Check to send a renewal reminder for yearly subscriptions. You can set the number of days before the billing date. The accepted range is Min: 7, Max: 90. The default is 30 days.
  • Half Yearly: Check to send a renewal reminder for half-yearly subscriptions.
  • Quarterly: Check to send a renewal reminder for quarterly subscriptions.
  • Monthly: Check to send a renewal reminder for monthly subscriptions.

You can enable reminders for one or more billing frequencies at the same time, each with its own lead time.

Reminders are especially useful for store-billed subscriptions, where the customer pays each renewal by hand rather than being charged automatically. To learn how those renewals are generated and billed, see Store Billing for Subscriptions.

Configuring Invoice Reminders ​

The reminders above all fire before a renewal. The Invoice Reminders section handles what happens after one comes due and the customer still has not paid. It applies to manual subscriptions, where renewals are billed by invoice rather than charged automatically.

  • Enable: Check this box to chase unpaid renewal invoices. It is on by default.
  • Days after due date: A comma-separated list of days to send on, counted from the due date. The default is 1,3,7, which sends one reminder the day after the invoice was due, another two days later, and a last one a week after the due date.

You can shorten, lengthen, or thin out that schedule freely. 1,3,5,10 gives you four nudges, and a single 3 gives you exactly one.

How the Three Stages Escalate ​

FluentCart does not send the same email three times. It reads your day list and maps each entry to one of three emails, so the tone rises the longer an invoice goes unpaid:

  • First overdue renewal reminder to customer: Sent on the earliest day in your list. A gentle nudge.
  • Follow-up overdue renewal reminder to customer: Sent on every day in between. A firmer reminder that the payment is still outstanding.
  • Final overdue renewal notice to customer: Sent on the last day in your list. The closing warning before the subscription runs out of grace.

Because the mapping follows your list rather than fixed dates, a schedule of 2,14 sends only the first and final emails, while a single-day schedule sends the first one alone.

Each stage sends once per billing cycle, so a customer never receives the same reminder twice for the same invoice. Payment at any point stops the rest of the sequence.

IMPORTANT

All three emails live in Email Notification Settings under Scheduler / Reminder Actions, where you can edit their subject lines and bodies or switch any stage off. Turning off the middle stage, for example, leaves you with a first reminder and a final notice and nothing in between.

Saving Your Changes ​

After configuring your reminder preferences, click the Save button in the top-right corner to apply your changes.