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Order Details Overview ​

The Order Details screen in FluentCart provides a comprehensive breakdown of each individual customer transaction. This centralized view allows you to review all associated information, track its progress, and perform necessary management actions.

Accessing Order Details ​

  1. From your WordPress dashboard, navigate to FluentCart Pro > Orders.

  2. On the Orders list, click on the ID or the "View" action icon (if available) next to the order you wish to inspect.

    Screenshot of Order Details Page

Understanding the Order Details Screen ​

The Order Details screen is organized into several panels, each providing specific information about the order.

1. Order Header ​

At the top of the screen, you’ll see the main order information and quick action buttons.

  • Order ID: A unique number that identifies the order.
  • Order Status: Shows the current state of the order (like pending or completed).
  • Refund Button: Initiates the refund process for the order.
  • Edit Button: Allows you to enter edit mode for the order.
  • More Actions Dropdown: Contains additional actions such as "Change Shipping Status", "Cancel Order", and "Receipt".

2. Order Items ​

This section lists all the products included in the order.

  • Product Name: The name of the purchased product.
  • Quantity: The number of units purchased.
  • Individual Item Price: The price of a single unit of the product.
  • For physical products, you might see an "Order Items Delivered" button to mark fulfillment for specific items.

3. Payment & Financial Summary ​

Provides a summary of the order's financial aspects, including payments received and any outstanding amounts.

  • Payment: Indicates the payment method used.
  • Subtotal: The total price of all items before taxes, shipping, or discounts.
  • Total: The total price of all the products.
  • Total Paid: The amount already paid by the customer.
  • Net Payment: The final amount after all deductions and payments.

4. Transaction Details ​

This table provides a log of all payment transactions related to this specific order, including both payments and refunds.

  • ID: The transaction ID.
  • Gateway ID: The unique ID from the payment gateway.
  • Date: The date and time of the transaction.
  • Payment Method: The method used for the transaction.
  • Total: The amount of the individual transaction.
  • Status: The status of the transaction.

5. Notes ​

An internal field for administrators to add any private notes or comments relevant to the order.

6. Customer Information ​

Displays key details about the customer who placed the order.

  • Customer Name: The name of the customer.

  • Contact Information: The customer's email address.

  • Shipping Address: The address provided for shipping, if applicable.

  • Billing Address: The address provided for billing.

  • Labels: Any custom labels assigned to the customer.

  • This panel also offers quick links to edit customer information, manage shipping address, and manage billing address.

    Screenshot of Order Details Page

7. Activity Log ​

A complete, time-ordered record of all important events and changes related to this order. This helps you track how the order has progressed and makes troubleshooting easier.

  • Examples: Order status updates (e.g., "Order status updated from completed to processing"), payment paid, refunds processed, license upgrades, and order creation events.