Order Details Overview

The Order Details screen in FluentCart provides a comprehensive breakdown of each individual customer transaction. This centralized view allows you to review all associated information, track its progress, and perform necessary management actions.

Accessing Order Details

1. From your WordPress dashboard, navigate to FluentCart Pro > Orders.

2. You will see a list of all the orders your store has received.

3. To open the details for a specific order, simply click on its order number in the first column (labeled # Date).

   

Understanding the Order Details Screen

The Order Details screen is organized into several panels, each providing specific information about the order.

1. Order Header

At the top of the screen, you’ll see the main order information and quick action buttons.

• Receipt Number: A unique number that identifies the order.
• Order Status: Shows the current state of the order (like pending or completed).
• Refund Button: Initiates the refund process for the order.
• Edit Button: Allows you to enter edit mode for the order.
• More Actions Dropdown: Contains additional actions such as "Change Shipping Status", "Cancel Order", Back to Processing, and "Receipt".

2. Order Items

This section lists all the products included in the order.

• Product Name: The name of the purchased product.
• Quantity: The number of units purchased.
• Individual Item Price: The price of a single unit of the product.
• For physical products, you might see an "Order Items Delivered" button to mark fulfillment for specific items.

3. Payment & Financial Summary

Provides a summary of the order's financial aspects, including payments received and any outstanding amounts.

• Payment Status: At the top of this section, a status like Paid quickly tells you whether the customer has completed their payment.
• Subtotal: This is the total cost of all the products in the cart before any other charges, like shipping, are added.
• Shipping: This line shows the shipping cost that was added to the order.
• Total: This is the final price of the order that the customer was charged (Subtotal + Shipping + Taxes, etc.).
• Total Paid: This shows how much money the customer has actually sent for this order.
• Net Payment: This is the final amount your store has received after all payments have been processed.

4. Transaction Details

This table provides a log of all payment transactions related to this specific order, including both payments and refunds.

• ID: The transaction ID.
• Gateway ID: The unique ID from the payment gateway.
• Date: The date and time of the transaction.
• Payment Method: The method used for the transaction.
• Total: The amount of the individual transaction.
• Status: The status of the transaction.

5. Customer Information

Displays key details about the customer who placed the order.

• Customer Name: The name of the customer.

• Contact Information: The customer's email address.

• Shipping Address: The address provided for shipping, if applicable.

• Billing Address: The address provided for billing.

• Labels: Any custom labels assigned to the customer.

• This panel also offers quick links to edit customer information, manage shipping address, and manage billing address.

  

6. Notes

A private field where administrators can add notes or comments related to the order.

7. Activity Log

A complete, time-ordered record of all important events and changes related to this order. This helps you track how the order has progressed and makes troubleshooting easier.

• Examples: Order status updates (e.g., "Order status updated from completed to processing"), payment paid, refunds processed, license upgrades, and order creation events.