Appearance

Processing Refunds ​

FluentCart provides a straightforward way to process refunds for your orders, whether it's a full refund or a partial amount. You can also manage related subscriptions and licenses during the refund process.

Steps to Process a Refund ​

  1. Navigate to the Order Details screen for the specific order you wish to refund.

  2. In the top right corner of the Order Details screen, click the "Refund" button.

    Screenshot of Refund Button on Order Details

  3. A "Refund Payment" modal window will appear.

  4. Configure the refund details:

    • Refund with transaction: Use the dropdown to select the specific payment transaction you wish to refund. This is crucial if an order had multiple payments or partial payments.
    • Select Item/s: Select the items you are refunding.
    • Refund amount: Enter the amount you wish to refunds.
      • FluentCart displays the "Max refund amount for this transaction", ensuring you don't refund more than was paid in that specific transaction. This allows for partial refunds. You can manually adjust the amount if needed.
    • I want to Mange Stock: Check this option to automatically update the stock quantity for this product after each sale or return.
    • Subscription: If the order includes a subscription, you will see a checkbox for "Cancel Subscription (if any)".
      • Checking this box will not only process the refund but also automatically cancel the associated subscription.
    • License: If the order includes a digital product with a license, you will see a checkbox for "Revoke License (if any)".
      • Checking this box will revoke the issued license in addition to processing the refund, ensuring proper access control for licensed digital goods.

  5. After configuring all options, click the "Refund" button at the bottom of the modal (e.g., "Refund $51.3") to confirm and process the refund.

Screenshot of Refund Payment Modal

Post-Refund Status ​

  • After a refund is processed, the order's financial summary on the Order Details screen will update to reflect the refund amount (e.g., "Total Refund Owed" alert).
  • The Activity Log for that order will also record the refund event, including details like who processed it and when.