Managing Subscriptions

For any business selling recurring products or services, the Subscriptions dashboard is the central command center for managing your subscriber base and recurring revenue. This dashboard provides a complete, at-a-glance overview of all your subscriptions, allowing you to track their status, view key billing dates, and access detailed information for each customer.

Accessing the Subscriptions Dashboard

1. From your WordPress dashboard, navigate to FluentCart Pro.
2. Click on Subscriptions in the top menu bar.

This will take you to the main Subscriptions screen, which lists all of your store's active and past subscriptions.

Understanding the Subscriptions List

The main dashboard is a powerful table that gives you a complete overview of every subscription in your store. Understanding these columns is key to effective subscription management.

• ID: The unique identification number for each subscription.
• Customer: The name of the customer who owns the subscription.
• Product: The specific subscription product the customer purchased.
• Status: The current state of the subscription. This is a critical indicator of its health (e.g., Active, Trialing, Canceled, Expired).
• Billing: The price and billing frequency of the subscription (e.g., "$99.00 per year, until cancel").
• Created At: The date the subscription was first initiated.
• Next Billing Date: The upcoming date when the next automatic renewal payment is scheduled to be processed.
• Collection Method: How payments are processed. Automatic means the payment will be charged to the customer's saved payment method without any action required from them.
• Bills Count: The number of successful payments that have been made for this subscription, including the initial purchase.
• Payment Method: The payment gateway used for the subscription (e.g., Stripe, PayPal).
• Order ID: The ID of the very first order that created this subscription.

Filtering and Searching Subscriptions

As your subscriber base grows, finding specific subscriptions becomes essential. FluentCart provides powerful filtering tools to help you do just that.

Quick Status Filters

At the top of the list, you will find several tabs to quickly view subscriptions by their most common statuses.

• Common Filters: All, Active, Trialing, and Pending.
• More views: Click this dropdown to reveal additional status filters, including Intended, Expired, and Canceled. This is useful for quickly finding all customers who have churned.

Advanced Filter

For even more specific searches, you can use the Advanced Filter to build complex queries. Simply click the toggle to open the filter builder. You can add one or more rules to segment your subscriptions based on a wide range of properties, including:

• Subscription properties (like Status or Next Billing Date)
• Billing Property (like the Collection Method)
• Transaction Property
• Products
• License Property
• Labels

You can combine multiple rules to create highly targeted lists of your subscribers.

Viewing Individual Subscription Details

To get a complete 360-degree view of a single subscription, simply click on its ID or the customer's name in the main list. This will take you to the Subscription Details page, which provides a wealth of information.

This detailed view is broken down into several key sections:

• Subscription Details: This is the core information about the subscription itself, including the product name, billing cycle, start date, and next invoice date. It also includes important reference IDs from the payment gateway (like the subscription ID from Stripe or PayPal), which is crucial for any manual lookups or support requests.
• Related Orders: This section provides a complete financial history of the subscription. It lists every order associated with it, from the initial purchase to every successful renewal. You can quickly see the date, total amount, payment status, and type of each order.
• Customer Information: This sidebar gives you a quick overview of the customer, including their contact details, their total lifetime value (LTV), and a direct link to their full customer profile.
• Labels: Here, you can add internal labels to help you organize and segment your subscribers for your own reference (e.g., "VIP," "Early Adopter"). This is a great way to add internal notes and context to a subscriber's record.