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Common Issues & FAQs ​

This section provides solutions to frequently encountered issues and answers to common questions about FluentCart. If you're experiencing a problem, check this guide first before reaching out for direct support.

Frequently Asked Questions ​

Q: Why are my PayPal/Stripe payments not going through in Live mode? ​

A:

  • Check API Credentials: Ensure you have entered your Live credentials (API keys/secrets) correctly in FluentCart Pro > Settings > Payment Settings > Stripe Settings or PayPal Settings.
  • Switch Order Mode to 'Live': Make sure your FluentCart store's "Order Mode" is set to "Live" (this setting is typically found under FluentCart Pro > Settings > Store Settings > Store Setup). Payments will not process in Live mode if your store is still configured for "Test" mode.
  • Configure Webhooks (for Stripe): For Stripe, it's critical that you have correctly configured the Webhook URL in your Stripe Dashboard as instructed in the Stripe Settings documentation.

Q: My digital product downloads are not working, or files are missing. ​

A:

  • Verify Downloadable Assets: In the Product Edit screen for your digital product, go to the "Downloadable Asset(s)" section and confirm that the correct files are uploaded or linked.
  • Check Storage Settings: Ensure your Storage Settings (Local or S3) are correctly configured and accessible. If using S3, verify your bucket credentials and permissions.
  • File Permissions: On your server (for local storage), ensure the directories containing your digital files have the correct read/write permissions.

Q: A customer can't access their license key or software updates. ​

A:

  • Check Order Status: Ensure the customer's order for the licensed product is marked as "Completed" and fully paid.
  • Verify License Status: On the License Details screen for that customer's license, ensure its status is "Active" and the "Activation Limit" has not been exceeded.
  • License Key Activation: Guide the customer to activate their license key on their site if it's for a WordPress plugin, as outlined in the plugin's instructions.
  • FluentCart License Activation: Ensure your FluentCart plugin license is active in FluentCart Pro > Settings > Licensing to receive updates.

General Troubleshooting Tips ​

  • Check System Status: Look for a "System Status" or "Health Check" tool within FluentCart (if available) or WordPress that can provide diagnostic information.
  • Deactivate Conflicts: Temporarily deactivate other plugins one by one to check for conflicts that might be causing unexpected behavior.
  • Review Logs: Utilize the Understanding Logs guide to check for any related "Warning" or "Failed" entries.