Orders Management

The Orders Management section in FluentCart is where you handle every sale and customer buy in your store. This powerful interface allows you to track orders from creation to fulfillment, manage payments, and handle refunds efficiently.

This section covers the following aspects of order management:

• Viewing & Filtering Orders: Learn how to navigate the main Orders list, use various filters to locate specific orders, and understand the different order statuses.
• Creating New Orders (Manually): Steps to manually create an order directly from the backend, useful for phone orders or custom requests.
• Order Details Overview: A comprehensive guide to understanding all the information displayed on an individual order's detail page, including items, financial summaries, customer info, and activity logs.
• Editing Existing Orders: How to modify an order after it has been placed, including adding/removing products, adjusting quantities, and applying coupons.
• Processing Refunds: Detailed steps on how to issue full or partial refunds, with options to cancel associated subscriptions and revoke licenses.
• Collecting Payments for Modified Orders: How to collect outstanding balances after an order has been modified, including generating custom payment links and marking payments as received.
• Changing Order Statuses: Learn how to update the status of an order (e.g., Processing, Completed, On Hold, Canceled) and manage shipping statuses.

By using these order management tools well, you can ensure smooth order processing, accurate record-keeping, and excellent customer service.